Perhaps at first, you’ll need to give yourself a pep talk before starting your shift, a way to remind yourself not to phone it in but to be entirely present and thoughtful. It starts with where you’re coming from: the heart. You now have the alternatives to “happy to help,” but old habits die hard. #Ill timing synonym how to#“I’m glad we could take care of this for you.” How to stop saying “happy to help” That was among my top five most memorable customer service support experiences. I fell instantly in love with him, with the airline, and with Portugal all over again. But he was clearly so thrilled to have made my life better that I found his mistake charming. When I thanked him profusely, he said, “I took a big hug off your back.” I think he meant he took a big weight off my back, which he had done. But one of my favorite “happy to help” substitutes came from a Portuguese airline agent who helped switch a flight for me. So far, my Portuguese is pretty weak, so I have a lot of empathy for people who get English phrases wrong. I live in Portugal, and people here tend to be helpful and show kindness.
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